PULSE and its affiliates are committed to protecting the personal data and privacy of users of its website in accordance with the Personal Data Protection Act 2012 (“PDPA”).

This privacy policy describes the way this website collects, uses, discloses and protects the personal data of users and outlines our obligations in respect of the personal data collected.

“Personal Data” means any data, whether true or not, about an individual who can be identified from that data or from that data and other information that PULSE has access to. The personal data that may be collected through this website generally consists of contact information like your name, last four digits of your NRIC, gender, date of birth, email and physical addresses and phone numbers.

In general, you can browse our website without telling us who you are or revealing any personal information about yourself. The only information we gather during the general browsing is from standard server logs. In some areas of the website, programs have been designed to perform specific functions where we may ask you to send us your comments or provide us with information that will enable us to respond to your queries or to follow up with you or to offer to you services that may be of interest to you.

Consent

By using this website, you consent to our collection, use and disclosure of your personal data as described in this privacy policy. We do strive to limit the amount of personal data we collect to that which is sufficient to support the intended purpose of the collection.

Use of Personal Data

We use the information that you provide, including your personal data, for the purposes for which it was originally collected, for example, to respond to your queries or to provide you with information on our ministries and programs. We may also use this information to better understand the interests of users of our website and to help us improve the content and functionality of our website. This information may be used to contact you in the future to tell you more about PULSE and our services. The information that we collect about you will not be sold, rented, lent, exchanged or used by another individual or entity unless otherwise indicated.

You further consent to the disclosure of your personal data to third parties whom we have engaged or may engage to: (i) maintain this website or to protect the security or integrity of this website and our medical registration system and databases; (ii) provide healthcare and/or other services to facilitate the services we will be providing to you; and (iii) third parties which have contracted our services and to whom you have provided relevant consents for the processing of your personal data by them. We will use commercially reasonable efforts to ensure that such third parties do not use your personal data for a purpose other than the purpose for which they were originally given to the third party. In the event that we disclose your personal data to a third party described above, we will ensure that the third party has agreed in writing to be bound by the terms of this privacy policy.

We, and others with whom we share your personal data, may retain your personal data on file to better serve you. Any destruction of personal data will be done in a manner consistent with the intent of this policy.

Withdrawing Your Consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request via contact us.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fifteen (15) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please contact us.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access to and Correction of Personal Data

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, please contact us to submit your request. We will endeavour to respond to your request within thirty (30) days after receiving your request.

Protection of Personal Data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Accuracy of Personal Data

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please contact us if there are changes to your personal data.

Retention of Personal Data

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Anonymous Data

In addition to the personal data that you may provide when you use this website, the technology used to build this website may include a technical function that collects anonymous information about the use of the website. For example, we may track how many visitors access the website, the date and time of their visit, the length of their stay, and which pages they view. The technical function may also collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our website.

This technology does not identify you personally. It simply enables us to compile statistics about visitors to our website and their use of our website. We use this anonymous data and may share it with third parties for various reasons; for example, to improve the content and functionality of the website, to better understand the needs and interests of our visitors, or to improve our products and services.

Cookies

In order to collect the anonymous data described in the preceding paragraph, we may use temporary “cookies” that collect the first level domain name of your email address. For instance, if your email address is name@domain.com, the cookie collects the “domain.com” portion of your email address and the date and time you accessed this website. Cookies by themselves cannot be used to discover your identity.

A cookie is a small piece of information that is sent to your browser and stored on your computer’s hard drive. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept the cookie or not. Our website only uses temporary or “session” cookies, which will expire when your browser window is closed.

Information from Other Sources

We may receive personal data about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our website, and help prevent or detect fraud.

Disclosure in Special Circumstances

We may disclose your personal data in special circumstances. These include situations when the disclosure is necessary to protect the safety, property, or other rights of PULSE or our staff, or any other relevant person, or where otherwise required by law. For instance, we may be compelled to provide your personal data in response to an order of court or a search warrant or other legally valid order issued by a government agency .Any user personal data collected is stored securely until it is no longer required or has no use, in accordance with the PDPA.

Changes to this Privacy Policy

We may revise and update this privacy policy from time to time without prior notice. You may determine if any such revision has taken place by referring to the date on which this privacy policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Links to other Websites

This privacy policy applies only to this website which is owned and administered by PULSE. This website may contain hyperlinks to other websites that are not operated by us but are given for your convenience and reference only. The provision of these hyperlinks does not imply that we endorse the contents or any of the programs and activities found on these websites. We do not control these websites and are not responsible for their personal data and privacy practices.

Requests and Queries

If you have any requests or questions about the personal data collected, used and disclosed from this website, please contact us.

Governing law

This privacy policy shall be governed by and construed in accordance with the laws of Singapore.